Civil Subpoena Policy

CREATIVE EDGE COMMUNICATIONS' Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on CREATIVE EDGE COMMUNICATIONS or one of its affiliates.

If you seek the identity or account information of a CREATIVE EDGE COMMUNICATIONS customer in connection with a civil legal matter, you must fax, mail, or serve CREATIVE EDGE COMMUNICATIONS, INC. with a valid subpoena.


Submission of Subpoenas

CREATIVE EDGE COMMUNICATIONS is located in Phoenix, Arizona and all civil subpoenas should be served at that location or mailed or faxed to:

Upon the receipt of a validly issued civil subpoena, CREATIVE EDGE COMMUNICATIONS will promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, CREATIVE EDGE COMMUNICATIONS will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court.


Fees for Subpoena Compliance

CREATIVE EDGE COMMUNICATIONS will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the CREATIVE EDGE COMMUNICATIONS invoice. Checks should be made out to CREATIVE EDGE COMMUNICATIONS, INC.

CREATIVE EDGE COMMUNICATIONS's subpoena compliance costs are as follows:

Research - $75.00/hour
Federal Express - Cost as Billed
Copies - $.50/page
Compact Discs - $10.00/per CD


Policies Regarding E-mail

CREATIVE EDGE COMMUNICATIONS will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. §2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. CREATIVE EDGE COMMUNICATIONS's e-mail servers do not retain deleted or sent e-mail. However, deleted e-mail may be recoverable from back-up servers for a limited time.

CREATIVE EDGE COMMUNICATIONS reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the CREATIVE EDGE COMMUNICATIONS e-mail address is related to the pending litigation and the underlying subpoena.